Due to our recent business expansion, we are seeking a full time Customer Service Advisor to join our small friendly team.
This is a busy environment with people making enquiries over the phone, email and social media as well as buying tickets. You will also be required to deal with customer complaints.
We are looking for people who:
- enjoy being part of a small supportive team
- have previously worked in a call centre based role
- like a variety of work as both admin, online and telephone work is required
- have a friendly telephone manner
- like working with people
- have a knowledge of Freshdesk or other customer service software (although not essential as full supported software training will be given)
This is a full-time role, Monday to Friday, with 37.5 hours a week. The starting salary is £24,277, which will increase to £26,305 after the first year.
The role would ideally require a finish time of 6pm, although some flexibility can apply.
There are plenty of other great benefits too, including:
- Free travel on all Go Ahead bus services (excluding London) for you, plus one nominee
- discounts and perks at shops including major supermarkets, clothing stores, cinemas, health clubs and many more making your salary go that little bit further
- 25 days annual leave plus 8 bank holidays
- free tea and coffee
- social events
- progression as you gain experience in addition to providing inflationary pay rises
To apply, please send a 2 page CV, plus 200 words describing why you’d like to join our friendly team to:
[email protected]
Previous applicants need not apply.