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Coronavirus statement

5 days ago Mon 23rd Mar 2020

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Coronavirus update - 23 March 2020

The health and safety of our colleagues and customers is our number one priority.

The Government has now advised that we should all begin social distancing - avoiding pubs, clubs and theatres. All non-essential travel should also be avoided, and this will affect bus services.

However, many of you will still need to travel to-and-from work, school and college.

In view of this, we continue to run our bus services, for now, as planned. Like many businesses, we are anticipating colleague absence, which may mean cancelling some journeys at short notice.

We will do this to minimise impact on the majority of routes. Please allow extra time for your journey in case of any last-minute cancellations. Regular daily updates will be posted on our website – just look for the banner at the top of the page.

From Tuesday 24th March, we will running a reduced service. Find out more.

During this unprecedented time, printed roadside displays may be inaccurate so please check online for the most up-to-date timetables. 

Live departure times on our website and app may also be in accurate. View our guide on this.

We expect phone lines to be very busy, so we ask for your patience during this time and we will be answering messages via social media or email. For now, travel shops will remain open.

During this time, our customer service team will be open to revised hours: Monday to Friday 8am until 5:30pm, until further notice.

Our travel shops are currently closed due to the outbreak of coronavirus.

Many customers have asked if we still accept cash bus fares during this time and we can confirm we do, however where possible we actively encourage you to use contactless or mobile payments. You can download our clickit2ride app via the App Store or Play Store.

If you, as a customer, are displaying signs of coronavirus, we ask that you do not use public transport at this time and follow the advice issued by the NHS.

We will continue to actively monitor the changing situation and we are following guidance from Public Health England.

Bus operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed. We are ensuring a greater focus on high touch areas and increasing activity where necessary.

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