Coronavirus Updates

1 month ago Thu 18th Jun 2020

Image reading 'Coronavirus Updates - stay up-to-date with the latest information'

Last updated: Tuesday 21st July 2020 09:10

Due to the ongoing COVID-19 pandemic, the way we operate our buses has changed. We have amended many of our processes in order to keep our customers and our colleagues safe.

Hopefully you will find everything you need easily, but here is a handy FAQ quide.

As the lockdown starts to ease, we are beginning to increase our service levels to accommodate those who rely on the bus to get to and from work, school and shops. Please see the latest advice on keeping yourself safe on-board before making a journey.

If you, as a customer, are displaying signs of coronavirus, we ask that you do not use public transport at this time and follow the advice issued by the NHS.

Cleaning and safety

Wearing a face covering on-board is compulsory, unless you are exempt on medical grounds by law. Those who are exempt can apply for a Helping Hand card which will assist when challenged by drivers or other customers.

Safety is our number one priority. We are following the advice of the Government and Public Health England and are continually looking at ways to minimise contact and transmission.

Bus operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed. We are ensuring a greater focus on high-touch areas and increasing activity where necessary. We also have window stickers and next stop announcements, asking people to sit in the window seat unless in family groups to maintain social distancing, and we are asking customers to pay using contactless or mobile app to minimise cash handling - however, cash payments are still accepted for those who cannot pay by any other means.

We have also installed safety screens in our driving cabs to create a protective layer between our drivers and customers.

Enhanced social distancing measures have been put in place across our buses including some seats being made out of use. To maintain social distancing, we will only accept a certain number of passengers on each bus and some buses may reach a temporary capacity meaning they cannot accept any more customers. We will regularly monitor this to ensure that we try to have the right capacity running at all times. Please observe the on-board guidance regarding where to sit to maintain a good distance between you and other passengers.

Ticket acceptance

Concessionary pass restrictions have returned to normal.

We are no longer offering joint ticketing with Yellow Buses.

How services are running

To maintain social distancing, we have relocated some of our services within and around Poole Bus Station. Some stands have been blocked off and others have been relocated to other spots on Kingland Road and Seldown Coach Park. Please see the map and list below so you know where you will need to catch your bus from.

An image of a map of Poole Bus Station showing the stand changes from 31st May 2020

Additionally, from Sunday 14th June, there will be some stand changes in Bournemouth Square/Gervis Place, with some services departing from Westover Road (next to the Pavilion Theatre). Please see the map and list below so you know where you will need to catch your bus from.

Image of a map of the stand changes at Bournemouth Square

Route Summary of changes Timetable
m1/m2 Each route running up to every 10 minutes Monday to Saturday and up to every 15 minutes on Sunday. On common sections, these routes run up to every 5 minutes Monday to Saturday and up to every 7-8 minutes every Sunday combined

POOLE STAND CHANGE - m1 now leaves Poole Bus Station from Stand AA and m2 continues to leave Poole Bus Station from Stand B
BOURNEMOUTH STAND CHANGE - m1/m2 towards Castlepoint/Southbourne will leave Bournemouth Square from Stand R and m1/m2 towards Poole will leave Bournemouth Square from Stand V from Sunday 14th June
View
N1/N2 Withdrawn -
3 Withdrawn, however the 4 will be adapted to serve Corfe Mullen and Merley on some journeys - see below -
4 Running every 15 minutes Monday to Saturday, with every second service running to both Corfe Mullen and Merley (every half hour), with a half hourly service on Sunday

POOLE STAND CHANGE - 4 now leaves Poole Bus Station from Stand M
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5/6 Running half hourly Monday to Saturday and hourly on Sunday. On common sections, these routes run every 15 minutes Monday to Saturday and hourly on Sunday (as route 5)

POOLE STAND CHANGE - 5/6 now leave Poole Bus Station from Stand O
View
7A Normal Monday to Saturday timetable View
7B Normal Monday to Saturday timetable View
7C Normal Monday to Saturday timetable View
8 Running every 15 minutes Monday to Saturday from Poole via Hamworthy with two out of the four hourly services terminating at Turlin Moor, with a normal half-hourly service on Sunday

POOLE STAND CHANGE - 8 now leaves Poole Bus Station from Stand J
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9 Running half hourly Monday to Saturday from Poole via Creekmoor, Upton, Turlin Moor and Hamworthy with a normal hourly service on Sunday

POOLE STAND CHANGE - 9 now leaves Poole Bus Station from Stand L
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10 Running every two hours Monday to Saturday with no service on Sunday

POOLE STAND CHANGE - 10 now leaves Poole Bus Station from Stand H
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11 Running hourly Monday - Sunday

POOLE STAND CHANGE - 11 now leaves Poole from Stop K1 on the opposite side of Kingland Road from Poole Bus Station
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13 Running half-hourly Monday to Saturday and hourly on Sunday View
14 Running half-hourly Monday to Saturday and hourly on Sunday

POOLE STAND CHANGE - 14 now leaves Poole from Stand K3 on the opposite side of Kingland Road from Poole Bus Station
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15 Running hourly Monday to Saturday with no service on Sunday

POOLE STAND CHANGE - 15 now leaves Poole Bus Station from Stand H
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16/17 Each route running half-hourly Monday to Saturday and hourly on Sunday. On common sections, these routes run every 15 minutes Monday to Saturday and every half hour on Sunday

POOLE STAND CHANGE 16/17 now leaves Poole from Stand K2 on the opposite side of Kingland Road from Poole Bus Station
BOURNEMOUTH STAND CHANGE - 16 will leave Bournemouth Square from Stand U and 17 will leave Bournemouth Square from Stand R from Sunday 14th June
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20 Running hourly Monday to Saturday

POOLE STAND CHANGE - 20 now leaves Poole Bus Station from Stand F
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24 Normal Monday to Friday school holiday timetable View
30

Route returns

Operating daily 

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32 Normal Monday to Saturday timetable

POOLE STAND CHANGE - 32 now leaves Poole Bus Station from Stand F
BOURNEMOUTH STAND CHANGE - 32 towards Bournemouth Triangle will leave Bournemouth Square from Stand V and 32 towards Kinson/Merley/Poole will leave Bournemouth Square from Stand R from Sunday 14th June
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38 Running to a revised timetable with all journeys rerouted via Heatherlands Estate in both directions with fewer journeys View
40 Running hourly Monday to Sunday

POOLE STAND CHANGE - 40 now leaves Poole from Stand S1 in Seldown Coach Park
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50 Running half-hourly Monday - Sunday

BOURNEMOUTH STAND CHANGE - 50 services from Bournemouth Square to Swanage will depart from Stand T from Sunday 14th June
View

 
60 Running every hour Monday to Sunday

POOLE STAND CHANGE - 60 towards Sandbanks now leaves Poole Bus Station from Stand F
POOLE STAND CHANGE - 60 towards Rockley Park will leave Poole Bus Station from Stand H
View
 
70

Route returns

Running hourly Monday - Sunday

View
112 Normal Tuesday and Thursday school holiday timetable View
119 Normal Monday to Saturday school holiday timetable View
125 Normal Monday, Wednesday and Friday timetable View
191 Normal Monday to Friday timetable View
193 Normal Monday to Friday timetable View
RouteONE Running every 15 minutes Monday to Saturday

POOLE STAND CHANGE - RouteONE now leaves Poole Bus Station from Stand D
View
Ringo 1 & 2 Running every half hour Monday to Saturday with no service on Sunday View
X1/X2 Running half-hourly Monday to Saturday and hourly on Sunday

Christchurch market has returned. As a result, the normal Monday diversion will be in place for the X1 and X2 between 0600 and 1800 every Monday. Buses towards Lymington stop outside Waitrose in Fountain Way and buses towards Bournemouth stop in Bargates

BOURNEMOUTH STAND CHANGE - X1/X2 will leave Bournemouth from a new stop in Westover Road (Stand 3 - next to the Pavilion Theatre) from Sunday 14th June
View
X3 Running half hourly Monday to Saturday and every hour on Sunday

BOURNEMOUTH STAND CHANGE - X3 will leave Bournemouth from a new stop in Westover Road (Stand 3 - next to the Pavilion Theatre) from Sunday 14th June
View
X6 Running hourly between Poole and Ringwood Monday to Saturday with no service on Sunday. There is no service between Ringwood and Bournemouth - customers should connect using the X3

POOLE STAND CHANGE - X6 now leaves Poole from Stand K1 on the opposite side of Kingland Road
View
X8 Running hourly Monday to Saturday with a limited service on Sundays

POOLE STAND CHANGE - X8 now leaves Poole from Stand S1 in Seldown Coach Park
View
X8A Normal Monday to Sunday school holiday timetable View
ASDA Normal Monday to Saturday timetable View
Cango Normal timetable View
Bluestar 6 Normal timetable  View
New Forest Tour Blue, Green and Red routes around the New Forest Routes return for summer season from Saturday 18th July View website 
UNIBUS Will continue to be suspended with the exception of the U3 which runs hourly Monday to Saturday View U3

Some roadside and website/mobile app live time information may be inaccurate - view our guide on this. We are updating printed roadside publicity at key hub bus stops, but lesser used stops may be incorrect.

This situation will be reviewed regularly, and if we need to make any further changes, we will update you in the normal way.

Customer support

Our Poole travel shop has re-opened. Before planning to make a visit, please read our guide on how our travel shop experience has changed.

Our customer service team continue to be on hand to assist with any queries you may have, but they are operating to revised hours: Monday to Friday 8am until 5pm with a lunchtime closure between 1pm and 1:30pm, until further notice. We ask that if your query isn't urgent, that you contact us using the online form as our telephone resource is limited.

Thank you!

Once again, we pay thanks to our fantastic colleagues who are still keeping the wheels turning, and to you, our customers, for your support and cooperation in this difficult time.