FAQs - New Forest Tour
Planning your visit
Do you allow dogs on board?
We love our furry friends and we are happy for them to travel for free, providing they are well-behaved. This is entirely at the discretion of the driver.
How long does the Tour take?
The three Tour routes are hop on, hop off , which means you can choose how long your day will be. If you don’t want to get off the bus along the way and just want to admire the stunning scenery of the National Park, we would recommend that you allow at least 2 hours for a round trip on one of our three routes.
How do I get to the Tour?
Bus travel from Southampton, Bournemouth and Salisbury is included free, when you buy your New Forest Tour ticket on board local buses from Bluestar, more or Salisbury Reds.
Ferry travel from Southampton to Hythe (on the Green Route) is included free, when you buy your New Forest Tour ticket from Hythe Ferry in Southampton (inside the Red Jet Terminal). Please note that free ferry travel only applies to same-day travel on Hythe Ferry.
There are train connections if you are travelling from further afield. Connect to the Tour at Ashurst, Brockenhurst, Lymington or New Milton train stations. More information can be found on our getting here page.
How can I get in touch with you?
Please contact us if you have any questions:
Email: [email protected]
Phone: 01202 338 420 (8am-6.30pm Mon-Fri)
The New Forest Tour is operated by morebus in partnership with The New Forest National Park
We would love to hear about your day aboard the New Forest Tour. Please complete our feedback form
Where can I buy tickets from and how much are they?
Tickets can be bought in here, via the morebus app or from the driver (up to £45)
When can I use my tickets?
Simply activate your smartphone ticket on the day you want to travel or purchase via the driver on the day of travel. Any multiday tickets are valid until 25th September 2022 and do not have to be used on consecutive days. Tickets are sent to the morebus app and you will need to have the app and set up an account to access them.
I don't have a smartphone - can I still buy tickets?
Yes - tickets can be bought from the driver in cash or (up to the value of £45 if using contactless)
What does my ticket include?
Your ticket includes unlimited travel between the three New Forest Tour routes, you can hop on and off as much as you like for the duration that your ticket is valid for. You can also use your ticket to gain 20% off at Beaulieu National Motor Museum, New Forest Wildlife Park, New Forest Activities and Hythe Ferry. Additionally, there is money to be saved along the way at local businesses. Find out more on our offers page???
Do you offer refunds?
Refunds will be given at our discretion, you will need to contact our customer services team on 01202 338 420 or email us at [email protected] to speak to one of our advisors.
Please visit our wheelchair and scooter access page for all the information you need.