morebus supporting local people living with dementia
2 weeks ago
We are extremely proud to announce our commitment to making local bus services more accessible for some of our most vulnerable customers - by training our drivers to be dementia friendly.
Bus services across Dorset provide a vital lifeline for many of those living within the local community - giving them access a wide variety of shops, health services and other amenities.
“People living with dementia, in particular, rely on our services in order to carry out their everyday activities - but we know they have special requirements when travelling with us,” said our head of communications, Nikki Honer.
“We wanted to ensure our drivers are fully aware of those requirements, and can help to make their journeys comfortable and stress-free - so we added a specific dementia-friendly aspect to our Customer Promise course, which all our drivers have now completed.
“It was so successful that we have also added it to our starter programme. This means any new members of our team will become dementia friends as part of their training. It is about ensuring all our customers receive excellent service, no matter what they are having to deal with elsewhere.
“With that in mind, we also ensure our new buses have light-coloured flooring, because we know many of those with dementia fear darker spaces. We hope this ethos will encourage more of those living in-and-around Bournemouth and Poole to travel on our services across the area.”