Our More Hero winners!

Our More Hero winners throughout the year - 2023/24...

Find out a bit more about who won this award for each month and why!

January 2024 - Darren Stein

driving being presented an award by a manager

Darren won this award for his excellent customer service, engaging with every customer when they board and when they get off, as well as keeping high spirits and making people chuckle. Sometimes it's the little things that can brighten up someone's day!

February 2024 - Debbie Moscsatelli

Debbie won this award for going above and beyond to help a passenger who suffered from a seizure whilst on her bus, including getting her something to eat and drink, calling paramedics and making sure that she got home safely.

March 2023 - Aiden Falshaw-Skelly

Manager presenting a driver with an award

Aiden won this award for his excellent performance within the company and he always goes the extra mile to help others!

April 2023 - Paul James

Manager presenting a driver with an award

Paul won this award for his excellent customer service. He does school runs throughout the week and he always does it with a smile on his face. He is friendly, polite, always makes the children laugh, and makes sure they always get home safe.

May 2023 - Chris Drew

Manager presenting a driver with an award

Chris won this award for stopping to wait for a pregnant lady, who he noticed was trying to get to the bus stop in time for an hourly bus. It is acts of kindness like this that really make a difference to people's days!

June 2023 - Jonathan Bond

Manager presenting a driver with an award

Jonathan won this award for providing excellent customer service. He had more than one nomination this month, but he won for jumping off of his bus just before it was scheduled to leave to escort an elderly lady onto a bus that would take her close to home after she'd gotten off at the wrong stop.

July 2023 - Paul Allum

Manager presenting a driver with an award

Paul won this award for going above and beyond by coming into work at the drop of a hat on his rest day to make essential repairs on buses to make sure that they could go out on the road the next day. Without his help, we would've been short 7 buses!

August 2023 - James Griffiths

Manager presenting a driver with an award

James won this award for displaying excellent customer service. We received fabulous feedback from customers about their experience on his New Forest Tour bus over the summer. He was described as 'delightful, helpful, knowledgeable and polite' and many people will be returning next year because of him!

September 2023 - Justine Scowcroft

Manager presenting a driver with an award

Justine won this award for displaying outstanding customer service and compassion towards a passenger who was unsure of where she was and unfortunately started to have an epileptic fit. She pulled the bus over and dealt with the situation calmly and professionally keeping everyone onboard informed. Luckily she knew exactly what to do in the situation and kept tabs on the lady throughout the rest of the journey to make sure she was as comfortable as possible.

October 2023 - Dale Courtney

Manager presenting a driver with an award

Dale won this award for taking a slight diversion on his route to pick up a young girl who he'd been told was lost on her own at night. He let the other passengers know and went above and beyond to ensure she was safe.

November 2023 - Luke Winson

image of a driver being presented with a certificate whilst shaking hands

Luke won this award for his excellent customer service. He put a customer at ease after they were lost in New Milton, helping them comfortably get to their destination, and showed excellent knowledge of the network.

December 2023 - Clive Egan

image of a driver being presented with a certificate whilst shaking hands

Clive won this award for his consistently excellent customer service. Customers have commented on how they can see the passion and love he has for his job through the way he interacts with every customer who gets onto his bus.

Has one of our colleagues gone above and beyond for you or provided excellent customer service? Nominate your More Hero today so that they could be presented with a future award! 

But what's in it for you?

If you nominate the month's winner, you will be in with the chance to win a week's free travel on us! Make a nomination today...