Our More Hero winners!
Our More Hero winners throughout the year - 2025/26...
Find out a bit more about who won this award for each month and why!
January 2026 - Tim Crowe
Tim won this award for going above and beyond. He noticed an elderly gentleman sitting outside a church. When he passed the same spot again in the early hours of the morning, he was still there and appeared confused. Concerned for his wellbeing, Tim stopped his bus to check on him. He ended up contacting the police, who attended and helped him get home safely.
February 2026 - Carlos Remerez and Dave Groom
We had two More Heroes for February. Carlos and Dave noticed that another team member didn't look quite right when he arrived at work. Noting the symptoms of tight chest, paleness and shortness of breath, they stopped him from going out driving and immediately called an ambulance. They kept a close eye on him until the ambulance arrived keeping the depot defibrillator close at hand. It transpired later on that he was suffering from a heart attack.
Without the swift and caring actions taken by these colleagues, it could've been a lot more serious.
March 2026 - Neil Adams
Neil won for his excellent customer service as he is consistently praised for his friendly, cheerful, and caring approach, especially by older passengers. He goes out of his way to ensure customers feel safe, comfortable, and supported, helping create a real sense of community on board.
His kindness goes further than this. When a diversion was set to affect a regular elderly customer, Neil posted on Blink asking others to look out for her and offer assistance in his absence.
April 2026 - Stiliyan Sabev
Stiliyan won April's More Hero award for excellent customer service. He waited for a young school boy who he saw desperately running for the bus. Although the boy had almost given up, Stiliyan acknowledged him to reassure him that the bus would wait, and made sure he got safely on board.
A fantastic example of showing genuine care for our customers.
May 2026 - Barry Hamilton
Barry went above and beyond, demonstrating exceptional care and compassion when a customer became seriously unwell whilst travelling on the M1 late at night. After initially helping the customer with travel advice, Barry quickly recognised the severity of their symptoms, called emergency services and ended up taking the customer to A&E. Throughout the incident, he remained calm, reassuring, and attentive, while also continuing to care for the other passengers on board.
June 2026 - Ian Hensleigh
Ian won this award for going above and beyond for taking a passenger who had a fall on his bus to hospital as an ambulance would have taken 7 hours to arrive. He handled the situation excellently, remaining calm throughout and keeping the other passengers and control team in the loop. He then completed his journey to get the other passengers to where they needed to go.
July 2026 - Darrin Orchards
Darrin won this award for excellent customer service after he helped a lady in a wheelchair to board the bus. She needed help getting on, so he helped her out of the wheelchair, walked her to a seat and then took the wheelchair on board himself, securing it before continuing. His patience and care made a real impression on her and the other customers.
August 2026 - Chantal Pye
Chantal won this award for going above and beyond to return a phone to young girl who had left it on her bus. This was done after her shift had ended and was commended for having "the kindest heart and attitude".
September 2025 - Jonathan Coleman-Zheng
When he learnt that a regular customer on the 36 route is deaf and communicates using sign language, he took it upon himself to learn a few key phrases so he could greet them personally.
This thoughtful gesture shows his kindness and dedication to delivering outstanding customer service — truly going above and beyond.
October 2025 - Keyla Killick
Keyla won this award for excellent customer service. It has been noticed how her greetings are warm and welcoming towards every customer. Paired with her 'exemplary' driving, customers enjoy a relaxing ride on her bus.
November 2025 - Bonita Broadbridge and Dan Purkiss
Bonita won for going above and beyond to help an elderly lady when her car had broken down. She came across her whilst in service, and got out to help her push her car into a safe place before carrying on. She was also commended for always being willing to step in and cover journeys after her shift, even at other depots.
Dan won for going above and beyond to keep a young girl safe when she didn't know where to get off his bus that was on diversion. He kept her on the bus so that she wouldn't have to walk a long distance home in the dark and then took her to the office so that she could wait for someone to come and get her.
December 2025 - Lewis Robbins
Lewis received more than one nomination for his excellent customer service, but this circumstance where he went above and beyond really stood out.
He helped an older woman who was very upset and anxious, and didn’t feel safe going home as she was scared of her husband. He took the time to calm her down, paid for her shopping, and then walked her to a nearby café so she could feel safe and have a friendly face around.
Has one of our colleagues gone above and beyond for you or provided excellent customer service? Nominate your More Hero today so that they could be presented with a future award!
But what's in it for you?
If you nominate the month's winner, you will be in with the chance to win a week's free travel on us! Make a nomination today...