Verification guide

Some of the tickets available on our morebus mobile app require verification to prove your eligibility for those tickets. These include our Child tickets (7-18).

How does it work?

To activate and use any child ticket,  you'll first need to create an app account for the child with their own email address, as the verification process will need to happen via the child's account. You only have to do this once and you'll then be able to purchase and use any ticket within the category of ticket you verified yourself for without the need to carry your ID. 

Please note: after purchasing your ticket and completing the verification process, you will need to wait to be verified. This can take up to 48 hours but is normally done within a few hours.

Getting verified is easy.

  1. Buy a ticket, or a parent/carer can buy a ticket for you and email it to your app account
  2. Now start the verification process
  3. Upload a selfie or a head and shoulders shot from your photo library
  4. Upload a photo of your ID.

You can check out our visual verification guide here.

We accept the following types of ID for Under 19s:

  • Passport
  • Birth Certificate

You'll receive instruction on how to upload your ID via email.

Verifications are usually approved within 48 hours but it is usually much quicker than that.

Photos: We use your photo to verify your ID and show it on your ticket so the driver can verify it is you.  You won't be able to change your photo after it's been verified.